New Directions Behavioral Health and Tridiuum are now Lucet. Learn More

The Way Forward Is Together

You can contact us. Lucet delivers personalized care with a human touch, supporting our members, providers, and partners.

Members and Families

A more direct path to overall well-being starts here, with our whole-person approach to care.

Autism Helpline: 877-563-9347
General Inquiries: 816-237-2300
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Providers

For benefit information, please call the number on the back of the member’s insurance card.

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Outside of Network

Autism Resource Program

We provide support to those with autism and their families.

Call: 877-563-9347

Accessibility

For auxiliary aids and services, such as qualified sign language interpreters and more.

Contact the number on the back of your insurance card or call 877-563-9347.

For all other non-urgent requests for information in an accessible format, please email compliance@lucethealth.com.

Product or Service Complaints

For help addressing a concern, please email us. Do not include Protected Health Information (PHI) in the email.

Email: QMComplaints@lucethealth.com

Compliance

If you have a potential compliance or fraud, waste, or abuse concern, please call us at 1-855-580-4871 or email us at compliance@lucethealth.com

For Sales Inquiries

Let us show you how we can partner together and optimize care for your members.

Call: 855-340-6297
Email: LucetSales@lucethealth.com
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Press & Media Inquiries

Let’s connect.

Email: press@lucethealth.com

Careers

Explore our open roles or visit our Careers page.

Learn More About Life at Lucet
Browse Job Openings 

For other inquiries, please email hr@lucethealth.com

Mailbox

Want to contact us by mail?

Lucet
PO Box 6729
Leawood, KS 66206-0729

Employee or Student Assistance Programs

Access to a dedicated helpline, tools, and resources to improve your well-being.

EAP Login
EAP Management Login
Student Program/WellConnect Login
EAP Sales Inquiries
EAP Provider Resources

If you, or someone you know, is in crisis or needs immediate help, please call 911 or go to the nearest emergency room. To talk to someone now, please call the National Suicide Prevention Lifeline at 988.

Browse our FAQ library to find answers to additional questions from members, providers, and more.

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