New Directions Behavioral Health and Tridiuum are now Lucet. Learn More

Have Questions? We’re Here to Help

Quickly and conveniently access our entire library of frequently asked questions to find the answers you need.

Careers

The majority of our job openings offer 100% remote work or flexible office work arrangements. To identify these opportunities, please refer to the location listed under each position.

Yes, please submit your resume to Recruiting@LucetHealth.com to add your resume to our resume bank.

Please contact us at Recruiting@NDBH.com to make your request.

No, you only have to create a profile once. We encourage you to create an easy-to-remember username and password so you can quickly apply to open positions as they become available.

You will receive an automatic reply indicating your submission has been received. A recruiter will contact you if any additional information is needed or if we would like to schedule an interview.

New positions are always being added. Check back frequently to see what new positions may have become available.

Yes, once you create your profile, please feel free to apply to any of the positions you’re qualified for.

Members

Our resource center provides reliable materials on a variety of mental and behavioral health topics to help you prepare for a visit. Click here to visit our Resource Center.

Your provider will contact Lucet to handle the request for care. If you need help finding a provider, you can do that here.

The customer service representative’s goal is to provide a warm, friendly approach to helping you understand your benefits and answer all of your questions about your behavioral health care coverage.

Please call the phone number on the back of your health insurance card if you have questions about your behavioral health benefits or to determine if a provider or facility is in your network.

These are clinical guidelines that assist providers in determining what services are best suited for a members care.

Medications are managed under the medical pharmacy benefit or speciality pharmacy benefits for an injectable. Please be sure to refer to the information on the back of your insurance card.

This will vary depending on your coverage. Please call the number on the back of your insurance card so we can better assist you.

A clinical expert will ask a few questions and assess your health, identify the best treatment option and find the right provider for you. We’ll also schedule an appointment for you—all during one phone call.

Our resource center provides reliable materials on a variety of mental and behavioral health needs? Whether you need a wellness plan or an explanation around treatment options, our resource center will help guide you to the right set of tools. Click here to visit our Resource Center.

Lucet is currently available with select health plans. For benefit information, call the number on the back of your insurance card.

If you’re in need of urgent help, please call 911 or the National Suicide Prevention Hotline at 988.

Behavioral health includes both mental health and substance use disorders. It also includes the emotions and behaviors that affect overall wellbeing.

At Lucet, we believe in a holistic approach to health and the balanced treatment of body and mind.

Our resource center provides reliable materials on a variety of mental and behavioral health topics. Whether you need a wellness plan or explanation around treatment options, we’ll guide you to the right resources and meet you where you are. Visit our Resource Center

Our care managers would be happy to assist you. We have clinicians available 24 hours a day, 7 days a week. Please call the phone number on the back of your insurance card to reach us.

When you speak to one of our associates for consultation or referral, there is no cost.

Your copay, deductible, or coinsurance could apply according to your health insurance plan when you see a behavioral or mental health provider. Please call the phone number on the back of your health insurance card if you have questions about your behavioral or mental health benefits.

Lucet is the behavioral health partner to your health plan. We offer mental health and substance use services.

The decision to seek drug and/or alcohol treatment for yourself or a loved one can be a difficult but important step. Our Clinical 365 team has licensed clinicians available 24 hours a day, 7 days a week.

To reach the Clinical 365 team, call the Substance Use Disorder Hotline at 877-326-2458.

For additional resources, visit the Substance Use Disorders Center.

Providers

Join Lucet

We currently work with BlueCross BlueShield across multiple regions of the United States. Specific plans we work with vary by state, so please reach out here to learn more!

Rates vary by market, product, licensure level, and location. Your specific rates will be indicated in the reimbursement section of your Agreement when you join our network. For more information, complete the Contact Us form.

The following providers are eligible to join our network: psychiatrists, addiction medicine specialists, psychologists, masters-level social workers, masters-level psychiatric nurses, masters-level professional counselors, board-certified behavioral analysts, and other masters-level licensed/certified therapists.

Eligible Facilities include, but are not limited to:

  • Ambulatory psychiatric and addiction disorder facilities and clinics, i.e., Community Mental Health Centers, Residential treatment centers
  • 24-hour programs included in the continuum of behavioral care, such as behavioral healthcare units in general hospitals
  • Freestanding psychiatric hospitals and treatment facilities

Maintain a/an:

  • Current, unrestricted license for independent practice
  • Practice a minimum of fifteen (15) hours per week
  • Acceptable level of professional liability insurance
  • Have an email address and secure access to the internet
  • Ability to file claims electronically
  • 24-hour phone coverage
  • Agreement to schedule members within seven days post-discharge or upon referral

For Psychiatrists:

  • Hold current Board Certification in Psychiatry with the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA)

For Addiction Medicine Specialists:

  • Hold Current Board Certification by the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) AND hold one of the following:
    • Hold current Board Certification in Addiction Medicine by one of the ABMS or AOA certifying member boards
    • Current Board Certification in Addiction Medicine by the American Board of Addiction Medicine (ABAM)

For Nurse Practitioners/CNS:

  • Have a current Collaborative Agreement with an in-network Psychiatrist or Addiction Medicine Specialist or be licensed for autonomous practice and hold one of the following certifications through American Nurses Credentialing Center (ANCC):
    • Nurse Practitioner Psychiatric-Mental Health Across the Lifespan (formerly known as Family Psychiatric-Mental Health)
    • Nurse Practitioner Adult Psychiatric-Mental Health
    • CNS Adult Psych-Mental Health
    • CNS Child/Adolescent Psych-Mental Health
    • Certification by the International Nurses Society on Addictions

Out of Network

Lucet brings decades of clinical experience, research, and tech-innovation to support providers. We help you grow your client base by opening up a broader member network, to get more of the right members through your door.  

Our proven services and support from our care team help providers like you improve the quality of care delivery and outcomes for your patients.

WebPass is an online service from Lucet which allows providers and office staff to submit requests for authorizations for eligible members.

If you’re interested in helping empower members to lead healthier and more productive lives, we invite you apply to join our network. Apply now

To determine if a single case agreement is an option, please contact Lucet by calling the number on the back of the member’s insurance card.

A single case agreement is not necessary if the member’s policy covers the requested services. If the services to be rendered are not covered due to network or benefit limitations, and if the treatment is medically necessary, a single case agreement might be available if certain conditions are met.

Lucet brings decades of clinical experience, research, and tech-innovation to support providers. We help you grow your client base by opening up a broader member network, to get more of the right members through your door.

Our proven services and support from our care team help providers like you improve the quality of care delivery and outcomes for your patients.

Don’t see the question you’re looking for? Get in touch with us today.

Contact Us