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Nondiscrimination and Accessibility Notice (ACA §1557)

Lucet® (“Lucet”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Lucet does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Lucet provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

Telecommunication Relay Services (TTY) are available by dialing *711 and referencing our general inquiries line 877-887-1797.

If you believe that Lucet has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Compliance Officer

P.O. Box 6729

Leawood, KS 66206-0729

1-855-580-4871 (phone)

816-237-2359 (fax)

compliance@lucethealth.com

You can file a grievance by mail, fax or email. If you need help filing a grievance, our Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human

Services, 200 Independence Avenue SW

Room 509F, HHH Building

Washington, DC 20201

800–868–1019, 800–537–7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.