New Directions Behavioral Health and Tridiuum are now Lucet. Learn More

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Finding the Right Mental Health Care Shouldn't Be Complicated

We’re here to help you navigate your mental health journey with confidence.

We’re Your Partners in Health

We know prioritizing your mental health is tough—and even tougher to find an available provider who’s the right fit. Whether you’re looking for a specialist sensitive to your needs or behavioral health resources to inform a loved one, Lucet is here to guide you through every step.

The Care You Deserve

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The Right Match

Whether you’re experiencing stress, struggling with addiction, or seeking mental health advice, Lucet will find the right provider for you.

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Whole Person Care

Mental and physical health are deeply linked. We believe everyone should receive balanced treatment of body and mind.

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Personal Support

Our team provides dedicated support, 24-hours a day, all year-round. Our care specialists use their clinical experience to check in on your progress and help direct you to care when needed.

From Our Members

“I didn’t think my insurance would help me like this. Your words of encouragement helped me strive for what I needed to do. A month ago I was stressed out and didn’t have anywhere to go, now I got my own place. I love when you call and check on me—it lets me know somebody’s thinking about me."

Lucet Member

"After 28 years as an insurance agent, I understand what constitutes professional and proper customer guidance and what doesn’t…What started out as a dreaded process and phone call turned into a good day for me, thanks to your employee’s compassion, patience and courtesy.”

Lucet Member

“Your customer service representative was extremely kind and courteous, with an incredible attitude. She never hurried the conversation. She dug deep into the correspondence between the hospital and the insurance company. She listened and explained things to me, including the information I needed to file an appeal.”

Lucet Member

Explore Our FAQs

The decision to seek drug and/or alcohol treatment for yourself or a loved one can be a difficult but important step. Our Clinical 365 team has licensed clinicians available 24 hours a day, 7 days a week.

To reach the Clinical 365 team, call the Substance Use Disorder Hotline at 877-326-2458.

For additional resources, visit the Substance Use Disorders Center.

Lucet is the behavioral health partner to your health plan. We offer mental health and substance use services.

When you speak to one of our associates for consultation or referral, there is no cost.

Your copay, deductible, or coinsurance could apply according to your health insurance plan when you see a behavioral or mental health provider. Please call the phone number on the back of your health insurance card if you have questions about your behavioral or mental health benefits.

Our care managers would be happy to assist you. We have clinicians available 24 hours a day, 7 days a week. Please call the phone number on the back of your insurance card to reach us.

Our resource center provides reliable materials on a variety of mental and behavioral health topics. Whether you need a wellness plan or explanation around treatment options, we’ll guide you to the right resources and meet you where you are. Visit our Resource Center

If you, or someone you know, is in crisis or needs immediate help, please call 911 or go to the nearest emergency room.

To talk to someone now, please call the National Suicide Prevention Lifeline at 988.

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