Committed to care, no matter what
Even if you’re not part of the Lucet provider network, we have resources to improve your day-to-day.
Provider Resources
Access a variety of community resources to support your patients.
Covid-19 Resources
Discharge
Medical-assisted treatment (MAT)
Substance Use Disorders
Telemedicine
Policies & Manuals
All New Directions policies are available for reference.
General
Member Appeal Process
Authorizations & Referrals
Request authorizations, search our provider directory and more.
WebPass
WebPass is an online service from New Directions which allows providers and office staff to check eligibility and benefits of New Directions’ Members, request authorization for treatment, contact Provider Relations, update your online profile, and more.
Provider Portal
Access Blue Cross and Blue Shield of Alabama’s Provider Portal to view your information.