Committed to care, no matter what

Even if you’re not part of the Lucet provider network, we have resources to improve your day-to-day.

Policies & Manuals

All New Directions policies are available for reference.


Member Appeal Process

Authorizations & Referrals

Request authorizations, search our provider directory and more.


WebPass is an online service from New Directions which allows providers and office staff to check eligibility and benefits of New Directions’ Members, request authorization for treatment, contact Provider Relations, update your online profile, and more.

Access WebPass


Provider Portal

Access Blue Cross and Blue Shield of Alabama’s Provider Portal to view your information.

Access Provider Portal