Chief Operating Officer
Rick is responsible for customer service, network operations, clinical operations, plan implementations, transformation and analytics at Lucet. He brings over twenty years of experience in operations, business optimization, finance, technology, and strategy. His expertise will enable Lucet to secure long-term success by developing world-class member and provider service operations complemented by high-impact analytics.
Before joining Lucet, Rick spent 11 years at Aetna. He served as AVP, Head of Behavioral Health Member Services and Technology, and was responsible for EAP and Behavioral Health operations and their digital roadmap.
Rick received his MBA at the University of Connecticut School of Business, and his BS from Bentley University.
What He Loves About His Work:
"Knowing that all the work we do, every day, has an impact on our members when they are at their most vulnerable."